🚚 FREE SHIPPING FOR PURCHASES 20€+
🛍 EXTRA GIFT FOR PURCHASES 25€ +😱 (INSIDE GREECE)
Tel. order : 6982104956
Shipping Information
Hellas:
FREE SHIPPING ON PURCHASES OVER 35€
All orders ship in 2-4 business days.
(for hard-to-reach areas, the delivery time is set at 4-7 working days)
During sales, holidays, or other promotional periods there may be delays in deliveries due to heavy workload.
Shipping costs are €3.50 per order
The cash on delivery cost is +1€
Delivery Days: Monday – Friday
Cyprus:
FREE SHIPPING FOR PURCHASES OVER €80
All orders ship in 4-9 business days.
The shipping cost is 11€ per order
The cash on delivery cost amounts to +€3
PAYMENT METHODS
You can pay for your order at John Stavrou Cosmetics in one of the following ways:
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Credit, Debit or Prepaid Card (VISA, MasterCard, American Express, ChinaUnionPay, JCB, Diners, CardsBancaires, Discover, Electron, Maestro etc.) through Stipe, Inc. [one of the world's most trusted and secure payment processing software systems and application programming interfaces (APIs) for e-commerce websites and mobile applications.]
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Cash on delivery (payment upon receipt) – Payment by Card
DEFECTIVE PRODUCT REPLACEMENT POLICY
a) Our company takes every possible measure to ensure that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. In very rare cases, however, there is a risk that one of these products may be damaged during shipment to you. Also, in very rare cases, there is a possibility that you may receive a product with a defect. For this reason, we invite you to check the products upon receipt.
b) In case you receive the product without expressing any specific reservation, it means that you have received the product from our company unconditionally. However, in case you find that there is damage and/or a defect in the product, then you can inform us by contacting us at the e-mail: johnstavroucosmetics@gmail.com stating whether you wish to be sent a new one for replacement.
c) In the event that the product you received is proven to be defective in its manufacture, then you can request its replacement with the same or another product of your choice or an interest-free refund of the money paid if the product you wish to replace is not available, provided that you send the relevant electronic order no later than 30 days from receipt (returns are free from the 1st to the 14th day and at your own expense from the 15th to the 30th day).
PROHIBITION ON RESALE OF PRODUCTS
JOHN STAVROU COSMETICS products are intended exclusively for personal use by the end consumer. Resale, distribution or any commercial exploitation of the products without prior written permission from our company is expressly prohibited. Any such act constitutes a violation of the terms of use and may lead to legal action. The company reserves the right to reject orders or block access to persons or entities that violate this term.
PERSONAL DATA PROTECTION POLICY
John Stavrou Cosmetics created this website for the purpose of serving its customers and making online purchases. In order to use the website, the customer must provide the Company with specific information regarding the processing of his order, which is deleted from it. This Privacy Policy refers exclusively to the user's personal data, which he provides during his orders on this website.
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a. Personal data that we collect about you
Any personal data that you declare anywhere on the pages and services of our online store are kept exclusively for reasons related to your transactions, the improvement of the services provided and the ensuring of the operation of the service and may not be applied
The registration of the user/customer in the online store is optional and during registration it is mandatory to fill in only the necessary information such as Name, Surname, Email address. To place an order, a user still needs to fill in Address, Postal Code, City/Region and Telephone.
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b. Use of personal data
The online store records the personal data of users who proceed to complete an order and those who have registered as users through the online store page. The above personal data is collected for the purpose of carrying out transactions between the Company and its customers, for their orders to be sent and for them to receive special services such as historical orders, online store offers, promotional material, etc.
The Company will not disclose a customer's email address or other personal data for advertising or marketing purposes to third parties for any reason.
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c. Security and Confidentiality of Transactions
The Company recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all necessary measures to ensure your maximum possible security. All information transmitted by the user/customer to the Company is confidential, secure and secret and the Company has taken all necessary measures to ensure that it is used only to the extent that this is deemed necessary within the context of the services provided.
Cookie Policy
a. Cookies of the website johnstavroucosmetics.com
Cookies are small amounts of information that we send to your browser and are stored on the customer's computer's hard drive. Cookies do not cause any damage to the customer's computer system and do not affect its functionality. They make browsing the online store easier for the customer by saving their settings.
Our information system will issue a cookie to your browser each time you log in to the website. Cookies make it easier for you to log in to the website on future visits. They will allow us to track your movements on our website and to customize the content of the online store for you. You can set your computer to reject cookies by following the instructions of the manufacturer of the browser you are using. In this case, you may not be able to use certain features of our website or complete your orders.
b. Third-party cookies
During your visit to our website, some third-party cookies will be issued, such as Cookies that will be used to access our website's traffic statistics (Google Analytics).
The above cookies do not contain any personal data information.
CRUELTY-FREE
100% GREEK PRODUCTS
HYPOALLERGENIC
* analytical ingredients
